We believe that all customers deserve the same level of support irrespective of the size and scale of their deployments. Therefore, all instances of our software comes bundled with the following support SLAs
As costs are based upon the size of a production deployment, non-production instances used for Development, Testing and Staging will be supported free of charge, resulting in huge savings for our customers.
Our Annual subscriptions include both the licensing fee, as well as support and maintenance fees, as one low annual fee. This allows enterprises to reduce the initial capital expenditure for new deployments. Customers can upgrade to any later releases during an active subscription period.